{ai agents}
AI that knows your business and works with your systems.
We build language-model assistants and agents that understand your documents, query your CRM or ERP and carry out real tasks. Not a generic chatbot: custom software, measured and under control.
Can I change the delivery address for order #4821?
- 0.3s
Understand the request
intent → change_address
- 0.4s
Check the shipping policy
docs.search → shipping.pdf
- 0.1s
Look up the order
erp.order → preparing
- 0.2s
Update the address
erp.update_address
- 0.1s
Confirm with the customer
email.send
sources
- shipping.pdf
- erp
{in detail}
More than a chatbot: a system that understands, looks things up and acts.
An AI agent pairs a language model with three things that make it useful inside a company: your knowledge (documents, manuals, ticket history), your tools (CRM, ERP, database, email) and clear rules about what it can do on its own and what needs a person's approval.
We start with one concrete, measurable use case, such as resolving the most common customer service questions, and build it end to end: information retrieval, the actions the agent can take, the channel it lives in (your website, WhatsApp, Slack, Teams or your own app) and the dashboards to track how it performs.
Before launch we test it against hundreds of real cases from your business. That tells us what share it handles well, where it fails and when it should hand the conversation to a person. Once it's live we keep measuring and improving it, like any other business-critical software.
Grounded in your sources
It answers from your information and cites where it came from, instead of making things up.
Permissioned actions
It only does what you allow, and every step is logged.
Where your team already works
Web, WhatsApp, Slack, Teams, email or inside your own app.
No vendor lock-in
You can switch AI models without rebuilding the system.
{what's included}
Everything you need, end to end.
01
Use-case analysis
We review your processes and data to find where AI genuinely saves time and where it doesn't pay off, with an estimate of impact and cost before writing any code.
02
Search over your documents (RAG)
We index manuals, contracts, product sheets or your knowledge base so answers rely on your sources and cite the original document.
03
Agents connected to your systems
We give the agent tools to look up orders, open tickets, book appointments or update the CRM, always with permissions scoped to what it needs.
04
Human oversight
Approval flows for sensitive actions and handoff to a person, with full context, when the AI isn't confident or the customer asks for it.
05
Evaluation and quality
Test suites built from real cases to measure accuracy, catch regressions and compare models before every change.
06
Privacy, traceability and costs
GDPR-compliant data handling, a log of every conversation and action, and usage limits so costs stay predictable.
{use cases}
Problems we solve all the time.
- A customer service assistant that answers questions and checks order status in your ERP.
- An internal search tool that answers from your company's documentation, policies and procedures.
- An agent that drafts quotes from a request and your price list.
- A copilot for your support team that summarises cases and suggests ready-to-send replies.
- A sales assistant that qualifies website leads and books meetings in your team's calendar.
- An operations agent that reviews incidents, cross-checks data across systems and prepares the daily report.
{process}
A clear process, no surprises.
You always know what we're working on, why, and when you'll see it.
01
Discovery
We learn your business, your workflows and the real problem. Then we define scope, priorities and budget.
02
Design
Technical architecture, user flows and a clickable prototype before a single line of code.
03
Development
Short sprints with frequent demos. You see real progress, not status reports.
04
Launch
Testing, automated deployments and a smooth go-live.
05
Evolution
Support, improvements and new features as your business grows.
{faq}
Questions we often get.
Which AI model do you use?
Whichever fits your case best on quality, cost and privacy: models from Anthropic, OpenAI, Google or open models hosted on your infrastructure. The design lets you switch providers without rebuilding the system.
Is my data used to train models?
No. We use enterprise APIs that don't train on your data and, if you need it, models deployed in your own cloud or on servers within the EU.
What if the AI gets it wrong?
We design for it: answers grounded in your sources, actions with limited permissions, human approval for anything sensitive and tests that measure accuracy before every change.
How is this different from a traditional chatbot?
A traditional chatbot follows fixed decision trees. An agent understands questions however they're phrased, looks up current information in your systems and can complete the task, not just reply.
How long until something is up and running?
A first agent focused on one use case is usually ready for internal testing in 3 to 6 weeks. From there we expand it based on the results.
How much does it cost to run?
On top of development there's a model usage cost that depends on volume. We estimate it upfront and monitor it so there are no surprises.
{other services}
Everything connected, one team.
Integrations
We connect your CRM, ERP, e-commerce, payment gateways and internal tools so data flows on its own. Less manual work, zero duplicate records.
View service
Custom APIs
Secure, documented and versioned REST and GraphQL APIs, ready for other teams to build on.
View service
Web applications
Dashboards, customer portals and internal tools. Fast, accessible and easy to maintain.
View service
SaaS platforms
Multi-tenancy, subscriptions, roles and billing. From MVP to production without a rewrite.
View service
Mobile apps
Native iOS and Android apps from a single codebase, connected to your backend.
View service
AI automation
We extract data from invoices, PDFs and emails, classify requests and route them into your systems with no manual typing.
View service
{contact}
Have a project in mind?
Tell us what you need. We'll get back to you with focused questions, a proposed approach and an initial estimate.
- Keycode Systems ↗